How Georgians access state-government services could look different going forward after many state agencies shifted to working remotely during the COVID-19 pandemic.

Daycare inspectors, crime-lab technicians, prison administrators and rental-assistance specialists have either recently returned or will soon resume in-person work after more than a year of doing their jobs remotely, according to several state agency representatives.

Many state employees are set to keep teleworking into the future, continuing remote-work practices under consideration before the pandemic that proved helpful once the virus hit Georgia by nixing the need to brave rush-hour traffic or maintain office space.

For some agencies, the pandemic has highlighted several challenges of working remotely such as at the state Department of Labor, where many unemployed Georgians have long complained about struggles with reaching staff on the phone to help process unemployment claims or disputes.

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