To beef up its assistance program, DCA had spent more than $11.2 million of its $552-million funding share through November on internal costs, mostly to hire temporary staff for processing applications, records show. The agency had about 125 workers for the assistance program in mid-December, less than half as many as North Carolina’s program that has paid out roughly $420 million of its total $522 million in rent payments. Staffing up early was key for North Carolina to overcome similar technical glitches and processing bottlenecks that Georgia has faced, said Laura Hogshead, the chief operating officer for the North Carolina Office of Recovery and Resiliency.

Unlock This Article