With Less Staff to Renew Driver’s Licenses, Georgia Pivots to Machines

Apr 06, 2022
Key Points
  • Driver’s license tests and renewals are getting a boost in Georgia with automated technology.
  • The new tech aims to offset a 60% loss in customer service staff at DDS offices since 2018.
  • Upcoming license expirations could drive up DDS customer wait times in the next few years.
The Gist More Georgians are getting their driver’s licenses without having to wait in frustrating lines or even interact with another human. A big reason why is the huge number of workers who quit the state Department of Driver Services (DDS) during the COVID-19 pandemic, pushing the DDS to bring in machines. What’s Happening DDS ...
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