Program Consultant (211001)

Summary:

The Kansas Department of Health and Environment has a Program Consultant opening in Topeka. This position will work with the designated DCF liaison with processing requests for certificates for children that are in DCF custody. This person will be in close contact with the designated DCF employee in obtaining the documentation in determining eligibility. Reads, interprets and determines if legal documents, journal entries and court orders provided meet state statute and regulation requirements. If documents do not meet state statute and regulation requirements, communicate with, and instruct designated DCF liaison in writing, by phone, or in person of additional requirements. Responds to questions and ensures the confidentiality of the vital records and the confidentiality of requests. If documents meet state statute and regulation requirements, complete the request for the certificate. Exercises independent judgment in accepting or rejecting the requests, and forwards cases to the supervisor/Certification Chief for further investigation of possible fraudulent activity if needed.

Job Responsibilities may include but are not limited to the following:

Work with the designated DCF liaison to obtain the required documentation to place a live birth certificate or delayed birth certificate on file. Reads, interprets, and makes decisions if documents provided meet state statute and regulation requirements. If documents do not meet state statute and regulation requirements, communicate with, and instruct designated DCF liaison in writing, by phone, or in person of additional requirements.

Create and maintain a tracking worksheet that shows what has been completed and those that are still outstanding. Track the certificates that are filed and then have requests for changes by DCF.

Assist the supervisor with special projects related to vital records and to the OD whether it is a troubleshooting project, a computer upgrade, processing, or policy change.  Bring to the attention of the supervisor any potential fraud or potential repercussion of irate customers and other agencies policy changes. Assist supervisor in identifying office policy and procedure changes to improve office functioning.

Minimum Qualifications:

One year of experience in general office, clerical and administrative support work. Education may be substituted for experience as determined relevant by the agency.

Education: 

• High School, GED

Licensing & Certification: 

• Valid Driver’s License – Incumbent is required to have and maintain a valid driver’s license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State.

Preferred Qualifications:

Any additional skills, experiences, or qualifications that would be beneficial, but aren’t strictly necessary.

• Word, Excel, PowerPoint, Access.
• Proofreading, editing, attention to detail.
• 10-Key.
• Experience working with confidential information and ability to work independently.
• Customer Service skills.
• Typing, Alpha/Numeric Data Entry.
• Phone skills.
• Strong interpersonal skills, written communication skills.
• Six months of experience at an advanced level in support/clerical work.

About the Position:

• Who can apply: Anyone (External)
• Classified/Unclassified Service: Unclassified
• Full-Time/Part-Time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Monday-Friday, 8am-5pm (Flexible schedules available)
• Eligible to Receive Benefits: Yes
• Veterans’ Preference Eligible: Yes

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

How to Apply:

Specific instructions for applying, which might include submitting a resume, cover letter, list of references, or completing an online application.

• Please include the Job ID number when emailing.

Job Application Process:  Only applications submitted within our State of Kansas Careers Portal will be considered.

• First Sign in or register as a New User at https://admin.ks.gov/offices/personnel-services/jobs
• Complete or update your contact information on the State of Kansas Careers Portal > My Contact Information page. *This information is included on all your job applications.
• Upload required documents listed for each specific job posting.
• Start your draft job application, upload other required documents, and Submit when it is complete.
  • Manage your draft and submitted applications on the Careers> My Job Applications page.
• Check your email and My Job Notifications for written communications from the Recruiter.
  • Email – sent to the Preferred email on the My Contact Information page
  • Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions”

Contact Information:

[email protected]

Salary Range

$ $17.39 to $19.16