A recent United States Postal Service audit revealed that the Kansas City metro’s delivery operations are inefficient, including at two Kansas locations.
The postal service’s Office of Inspector General performed audits at the Kansas City Processing and Distribution Center and delivery units in Mission; Kansas City, Kansas; and Kansas City, Missouri, during the week of May 13.
Kansas’ offices — Robert L. Roberts Station (Kansas City) and Shawnee Mission Post Office (Mission) — had deficiencies in all five areas of review: delayed mail, package scanning, arrow keys, carrier timekeeping and property conditions, according to the audit.
Auditors said they selected the locations because of concerns raised by U.S. Sens. Roger Marshall, R-Kan., and Josh Hawley, R-Mo.
The audit reaffirmed the persistent mail delivery problems, Marshall said in a news release Monday. He said Kansans deserve “consistent and reliable” services.
“I hope the USPS will take these findings and implement real solutions to these problems. Until this is addressed, our team will continue to sound the alarm,” Marshall said. “We know the problems now, we need solutions.”
The distribution center in Kansas City, Missouri, had 103,273 outbound trips from April 1, 2023, through March 31, 2024.
About 53.7% of those trips were late (28,026), canceled (24,782) or extra (2,665).
Management at the Kansas post offices said the delays from the distribution center affected the offices’ operations, resulting in late mail delivery on their end.
The audit also found that the post offices didn’t properly manage their arrow keys used to open various mailbox types, which auditors said increases the risk of mail theft.
At the Kansas City office, auditors said 12 of the 47 keys at the unit weren’t on the list and eight of the 43 keys couldn’t be located.
At the Mission office, auditors said nine of the 50 keys were not on the list and seven of the 48 keys on the list could not be located.
Post office administrators for the Kansas City metro agreed with the audit’s findings.
Marshall said a second report, with details on solutions to address the issues, would come in mid-September.
Bryan Richardson is the managing editor at State Affairs Pro Kansas/Hawver’s Capitol Report. Reach him at [email protected] or on X @RichInNews.